• 5 stars: 3 (100%)
  • 4 stars: 0 (0%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
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Ryan Collins

I was braced for an argument when I realized I'd ordered the wrong size. Instead the exchange was sorted in one call, and because the rug I was sending back was a large one, they scheduled a free pickup from my house. Didn't even have to box it up.

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Camila Vargas

A day after I ordered, I got a note from one of their people pointing out the rug was going on hardwood and might slide without a pad. I hadn't even thought about it. Went back into the order and tacked one on. Nice that they bothered.

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William Gordon

I don't replace rugs on a fixed schedule; I wait for the next good promotion. The family-room rug has been great, so when another sale appeared I bought the matching hall piece earlier than planned.

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