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At Rug Store Near You, we aim to ensure you are fully satisfied with your purchase. If you are not completely happy, we offer an easy return and exchange process.
Returns
You may request a return within 15 days of delivery. Items must be unused, unwashed, and in their original condition with all tags and packaging intact. Returns that do not meet these conditions may not be accepted.
Exchanges
We offer easy exchanges for eligible items. Once your returned product is received and inspected, the exchange will be processed promptly.
Refunds
Refunds are processed only after the returned item has been received and inspected. Approved refunds will be credited to your original payment method within a few business days, depending on your payment provider.
Non-Returnable Items
Certain items, including customized or special-order products, may not be eligible for return or refund.
Return Shipping
Return shipping charges may apply unless the item received is damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive a damaged or wrong product, please contact us as soon as possible with details. We will arrange a replacement or refund.
Contact Us
For any return or refund-related queries, please reach out to us through our website.
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